When choosing a hose supplier, it’s not only essential to select a trusted and reputable company, it’s important to ensure they are quality assured and hold all the relevant certification.
ISO certification
When a business has ISO certification it means that a manufacturing process, management system, documentation process or a particular service has met all the requirements for quality assurance and standardisation.
ISO or International Organization for Standardization is an independent, internationally recognised organisation that builds standards to safeguard the quality and safety of systems, services or products from all different types of industries.
What is ISO 9001:2015?
ISO 9001:2015 is one of the most popular international standards and is fast becoming a critical certification for becoming a preferred supplier. It ensures the company achieves consistency, increases efficiency and meets customer expectations.
ISO 9001:2015 certification defines the requirements for a quality management system. The organisation needs to:
- demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and enhance customer satisfaction through effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
How has ISO 9001:2015 certification changed Pacific Hoseflex
While we maintain the excellent customer service you’ve come to know from our third generation Australian owned and operated family business, ISO: 9001:2015 certification has enabled us to transform into a global, quality endorsed engineering company that supplies and services the largest oil and gas companies in the world.
Pacific Hoseflex has recently recertified from ISO 9001:2008 to ISO 9001:2015 – for design, development and manufacturer of fluid transfer systems, with a DNV internationally accredited company.
We were first certified with ISO 9001:2008 in 2008, completing the detailed paperwork and following all the processes that are required to gain this certification. Over the years we were able to change our approach, embrace feedback and implement changes to give Pacific Hoseflex the competitive edge in all aspects of our business. This journey was challenging, but also a massively rewarding, interactive experience with all our employees who were involved.
We have welcomed all constructive feedback from our accredited auditors, suppliers and customers, which has enabled us to become a high quality and service driven company.
We see ISO 9001:2015 less as a certification, and more as an integrated system that allows our business to continuously improve the current systems and processes.
ISO 9001:2015 has enhanced our material traceability, useful for components supplied to be used in critical applications such as offshore oil platforms and power plants where there is zero tolerance for faulty products.
We also have a fully integrated Inspection Test Plan (ITP), Material Date Report (MDR) and Enterprise Resource Management system (ERP). Pacific Hoseflex is fully digitised, reflecting Industry 4.0 and Six SIGMA practices throughout our business. Digitalisation has given us the ability to have real time data and run reports such as DIFOT, SIFOT, WIP, Scheduling and Non-conformances.
Employee satisfaction
Maintaining a high standard in manufacturing gives our employees a strong sense of achievement and pride every time products leave our manufacturing facilities. Standardisation has become key now that we have multiple branches across Australia, ensuring we manufacture each and every product to the same high standard, no matter the location.
Becoming ISO 9001:2015 accredited has increased our growth, enhanced our already high customer service levels and ensures the quality and consistency of the products we manufacturer. This, combined with our extensive research and development, gives us even more of a competitive advantage within the industry.
